Our Policy
Return, Refund & Exchange Policy
Thank you for supporting our small business!
Each piece is carefully handcrafted and packed with love from Hawaii.
Returns
We gladly accept returns under the following conditions:
- Items must be returned within 14 days of delivery
- Items must be unused, unworn, and in original condition
- Customers are responsible for return shipping costs
Please note: We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Exchanges
We accept exchanges if:
- The item arrives damaged or defective
- You received the wrong item
If this happens, please contact us within 3 days of delivery with photos of the item.
We will gladly send a replacement at no additional cost 💛
Non-Returnable Items
Due to hygiene and customization reasons, the following items cannot be returned or exchanged.
- Earrings (for hygiene reasons)
- Custom or personalized orders
- Sale items
Refunds
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Shipping costs are non-refundable
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers.
If your package is marked as delivered but not received, please contact your local post office.
Contact Us
If you have any questions, feel free to reach out anytime.
We are always happy to help 🌊✨